Thank you for choosing primetooldepotshop.com. We want every customer to have a satisfying shopping experience. If you are not satisfied with the items you received, please submit a request in accordance with the refund policy below.

  1. Refund Request Period

Customers may contact us to request a refund within 30 days of receiving their items. Refund requests submitted after this period may not be accepted.

  1. Refund Conditions

Items eligible for a refund must meet the following conditions:

The item remains unused;
The item and its packaging remain intact;
The item shows no issues caused by human use, damage, or improper storage;
Order-related information is provided so we can verify the purchase record.

Items that are damaged due to use, missing accessories, or otherwise fail to meet return requirements may not be eligible for a refund.

  1. Refund Request Process

To request a refund, please contact us via the methods below and provide:

Order number;
Product information;
Reason for the refund and relevant details;
Photos of the item or other information, if necessary.

Our team will review your request upon receipt and provide a resolution based on the specific circumstances.

  1. Refund Processing Time

Once the refund request is approved, we will process the refund within 3 business days.

The time it takes for the refund to appear in your account may vary depending on your payment method and bank processing procedures; additional processing time is usually required.

  1. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Once an order has entered the processing or shipping stage, it may not be possible to cancel it.

  1. Contact Us

If you have any questions regarding our refund policy, please feel free to contact us via the following methods:

PrimeTool Depot LLC
Address: 1423 KIPLING ST, HOUSTON, TX 77006, United States

Email:
Caleb@primetooldepotshop.com
support@primetooldepotshop.com

Phone: 7139498789